Jennifer Davis, CEO
The significance of data for the HVAC industry cannot be overemphasized. Businesses operating in the industry have increasingly started to adopt cognitive technologies such as artificial intelligence (AI), machine learning (ML), and others to ramp up their operations with data-driven decisions. These technologies not only enable organizations to improve workflow management but also allow smart resource allocation and enhanced customer experiences. Most importantly, data-driven decisions allow businesses to be proactive and fuel their growth. However, businesses often miss a cue by keeping data at several different locations, which prevents AI and ML technologies from working their magic. Jennifer Davis, CEO of Davisware, states, “Analyzing scattered data is like trying to read a book where each chapter is in a different location.” Hence, having one centralized database for an entire HVAC business or enterprise is an essential prerequisite for effective and scalable growth. Davisware recognizes that field service organizations need a single source of truth. Being able to access and drill-down into operational and financial health at any given moment’s notice is key. This is where Davisware’s solutions and customers have a massive leg up against their competition when making timely data-driven decisions with full transparency and confidence.
“From very early on, we felt the pain that field service companies experience from having to schedule and dispatch manually to having to manage relationships with vendors via email, and when being forced to cobble on other software to make ends meet,” elaborates Jennifer. Today, Davisware offers two distinct all-in-one software solutions for HVAC service companies. Their flagship product, GlobalEdge, is the industry’s only true ERP software that is designed specifically for HVAC enterprises’, and that can support more than 1,000 technicians.
Similarly, their Vision software is suited for mid-sized HVAC service companies. Both solutions offer all the key features HVAC service companies need to succeed including: scheduling and dispatching, customer management, service agreement tracking, billing, purchase and inventory management, built-in accounting, job costing, invoicing, real-time reporting, and more. Foundationally, both Vision and GlobalEdge products streamline processes, improve service outcomes, and ultimately help drive revenue. As an additional upside, should the client ever outgrow the Vision product, Davisware’s technology, coupled with consultative experts, ensure that their customers experience a seamless transition to GlobalEdge.
For the last 30 years, Davisware has been embedded in the HVAC industry. “In fact, 60 percent of our employees today have come from field service organizations that use our solutions,” states Jennifer. Davisware’s close collaboration with their customers, as well as their own deep industry knowledge and experience provides unique insight into the distinct challenges their customers face, and informs the solutions built into their products. “We hear all the time that from the time a call comes in, to the time our customers bill the job out, and everything that happens in between, that we really thought of it all—and that makes us super proud,” remarks Jennifer. With Davisware’s ERP field service software, organizations can aggregate data from multiple data points into a centralized system that helps gain a transparent and holistic view of operations and financials. Their platform also stores all the relevant information of equipment, including model, serial number, owner’s manual, operator’s manual safety bullets, schematics, and others, which acts as the foundation to training organizations’ AI and ML tools. As equipment becomes increasingly getting IoT-enabled, Davisware’s technology accumulates the IoT data in the organizations’ data systems. This allows service technicians to obtain a comprehensive view of the error codes, failure points, and required parts for malfunctioning equipment. “We are focused on helping our customers enhance first-time fix rate that improves their customer experience significantly,” says Jennifer.
The company boasts of an extensive list of satisfied clientele comprising industry leaders with the highest revenue and business growth. Elaborating on the same, Jennifer shares a success story of an organization that had separate software systems in place for their construction division and the service side of the business, which forced them to schedule and manage planned maintenance jobs manually in spreadsheets. This deteriorated their customer experience, resulting in reduced client retention, which hampered the service side of the business. With Davisware’s leadership and software, the customer improved client relationships from the initial sales through plan maintenance. The comprehensive strategy they developed helped the organization improve the conversion rate of construction to service from 5 percent to a staggering 65 percent.
Further, as the entire globe is in shambles due to the COVID 19, Davisware, through its partnership with Parts Town, the market leader in OEM foodservice equipment parts distribution, is further enabling its foodservice and HVAC clients to increase productivity and efficiency with less available resources. “We are constantly developing our solutions to keep up with today’s demands and trends. Davisware’s customers get the right technologies, to the right jobs, with the right parts; and, with greater speed, accuracy, and visibility than anyone else,” concludes Jennifer.